Frequently asked questions
Answers about tracking, devices, installation, fuel, video, security and pricing.
Tracking
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How does GPS vehicle tracking work?
A tracker in the vehicle receives its position from satellites and sends it over the mobile network to the TappiTrack platform.
Can I track my vehicle on my phone?
Yes, on the web platform and on the mobile app.
Can I track several vehicles from one account?
Yes. All your vehicles and assets can be managed from one account.
Devices & installation
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Do you install the devices?
Yes. Our technicians install and test every device.
Which device do I need?
It depends on the vehicle and what you want to monitor. We recommend a device after understanding your needs.
Can you work with devices I already have?
Tell us the make and model and we will confirm compatibility.
Fuel, video & security
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Can fuel monitoring detect siphoning?
It flags sudden drops in fuel level with time and location so you can investigate.
Do dashcams record the cabin?
Dual-camera models can record the road and cabin. We recommend a clear policy for drivers and passengers.
Can I stop a stolen vehicle remotely?
Supported trackers can disable the engine remotely. We configure this with safe-use guidance.
Pricing & support
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How much does tracking cost?
It depends on your vehicles, devices and features. Request a quote for your setup.
How do I get support?
Call +254 705 366 476, email info@tappitrack.co.ke or visit our Support Centre.